Terms and Conditions

TERMS AND CONDITIONS FOR MAIL-ORDER SALES

1.The online store, operating at www.gocharmory.pl, is operated by

Goch Armory Magdalena Skarżyńska
Niedarzyno 1f, 77-141 Borzytuchom
NIP: 9552317449
REGON: 527105277

hereinafter referred to as the Seller.

2.Information about the goods sold by the store via the Internet is available at www.gocharmory.pl.

3.Product prices are listed in Polish zlotys and include VAT. Prices do not include shipping costs. Detailed information regarding shipping costs is provided in the “Order Fulfillment” tab. The price listed for each product is binding at the time the Customer places an order. The Store reserves the right to change the prices of products in its catalog, introduce new products to the online store’s catalog, conduct and cancel promotional campaigns on the website www.gocharmory.pl, or make changes to such campaigns.

4.Orders are accepted via the website www.gocharmory.pl based on a correctly completed order form, by phone at +48 793141090, or by email at gocharmory@gmail.com.
After placing an order, the Customer receives an email confirming order acceptance and transaction confirmation.

5.Order fulfillment begins:
a) for orders paid by cash on delivery—no later than the day after the order is placed;
b) for orders paid by bank transfer – no later than the day after the funds are credited to the Seller’s account in PLN 85102047080000730202915098 or to account 28102047080000720202915106 (IBAN PL2810204708000) 0720202915106 BIC SWIFT BPKOPLPW

for transfers in euros.

6.The customer has the right to choose the delivery method and payment method. Delivery of the goods takes place in the manner selected by the customer and specified in the order. Details regarding the delivery method and costs can be found in the Order Fulfillment tab.

7.A receipt is issued for each purchase, or a VAT invoice upon request, in accordance with the information provided in the order. The customer may make changes or cancel a placed order until the shipment is dispatched.
Changes can be made by phone at +48 793141090 or by email at gocharmory@gmail.com.

8.Complaints: The Seller is liable for any non-conformity of the goods with the contract. In the event of an incomplete delivery, goods with technical defects, or goods that are damaged (e.g., during transport), the Customer has the right to file a complaint. Complaints may be submitted by mail to the Seller’s address, by email to gocharmory@gmail.com, or by phone at +48 793141090. The complaint must include the order number (or proof of purchase number: receipt or invoice) and a description of the subject of the complaint. The goods subject to the complaint must be returned by mail to the Seller’s address. The costs incurred by the Customer in returning the goods will be reimbursed upon receipt of the shipment and resolution of the complaint. All complaints are processed immediately, no later than 14 days after they are submitted. Damaged or defective goods will be replaced with goods in perfect condition (shipped to the Customer at the Seller’s expense), and if this is not possible (e.g., due to stock shortages), the Seller will refund the Customer the equivalent of the purchase price of the goods. The Seller kindly asks Customers to inspect the condition of the shipment and document the nature of any damage to or tampering with the packaging in the presence of the delivery person (e.g., a postal worker), including requesting that a damage report be prepared. The damage report will enable the Seller to assert its rights against the shipping service provider. Nothing in these Terms and Conditions limits the Customer’s rights against the Seller under the warranty, as provided by applicable law.

9.Returns/Right to Withdraw from the Contract:
Pursuant to the Act of May 30, 2014, on Consumer Rights, the Customer has the right to return goods purchased from our store or withdraw from the contract without providing any reason within 14 days from the date of receipt of the goods. To exercise this right, the Customer must inform the Seller of their decision by means of an unambiguous statement (e.g., a letter sent by mail, fax, or email). In the event of withdrawal from the contract (return of the goods to the Seller’s address), the Seller shall refund to the Customer all payments received, including delivery costs (except for additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), without delay, and in any case no later than 14 days from the date on which the Seller was notified of the exercise of the right to withdraw from the contract. The refund will be made using the same payment methods that the Customer used in the original transaction, unless the Customer expressly agrees to an alternative arrangement: in any case, the Customer shall not incur any fees in connection with this refund.

10.Final Provisions:

10.1. For Customers who are not consumers (entities purchasing goods for resale), the terms of the transaction are determined on a case-by-case basis.

10.2. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and the Act of May 30, 2014, on Consumer Rights shall apply. Disputes arising in connection with the performance of the sales contract, if they cannot be resolved amicably, shall be settled before the court having jurisdiction over the defendant’s registered office or the place of performance of the contract.